Refund Policy

Effective Date: 1 January 2026 | Last Updated: 30 March 2026

This Refund Policy applies to paid services on simplifylaw.in, operated by Tandsol Private Limited.

What we charge for. Everything needed to understand your legal position — the AI triage and your action plan — is free. For generated documents you see the opening of the draft free, and payment unlocks the complete document and the files. We charge one-time fees for a formatted document file and, where offered, for an advocate's written review. Advocate directory listing is free and carries no subscription, so there is nothing for an advocate to be refunded for.

1. Paid Services

Service Charge Refund Eligibility Refund Window
Document download (PDF + Word) One-time, per document Full refund if the file fails to generate, is corrupt, or does not match the document you generated 7 days from payment
Advocate review One-time, per document Full refund any time before an advocate begins reviewing; after review is delivered, not refundable Until review begins
Advocate listing Free Not applicable — no charge is made N/A
Business API / widget Contracted, billed annually Per the signed agreement Per agreement

2. Document Download Refunds

  • If the PDF or Word file fails to generate, arrives corrupt, or does not contain the document you generated, we refund the payment in full.
  • Request within 7 calendar days of payment, by email to support@simplifylaw.in from the email address on your account, quoting the Razorpay payment ID.
  • Acknowledgment within 48 hours. Refunds are processed within 7 business days; Razorpay typically takes a further 5–7 days to credit the original payment method.
  • You can read the opening of the document free before paying, so you can judge the drafting and confirm your details are correct before spending anything. We do not refund simply because you changed your mind about the content — but see Exceptions below, which we apply generously.
  • On refund, access to the paid file and the full text is withdrawn; the free preview of the draft remains in your account.

3. Advocate Review Refunds

  • Refundable in full at any point before an advocate has begun reviewing your document.
  • Once written comments have been delivered, the service has been performed and is not refundable.
  • If no advocate takes up your review within 7 working days, we refund it in full automatically, without you having to ask.

4. Cancellation

  • There is nothing to cancel. All consumer charges are one-time; we do not store your card and we do not bill you again.
  • Advocate listing is free and continues at no charge. If we introduce a per-inquiry charge for advocates in future, it will be disclosed before it applies and you will be able to opt out.
  • Advocates who hold a legacy subscription from our withdrawn paid tiers can cancel it from the Lawyer Dashboard; it will not renew, and listing features continue free of charge.

5. Exceptions

Refunds outside the standard policy may be considered at the sole discretion of Tandsol Private Limited in the following cases:

  • Duplicate charges due to payment processing errors
  • Extended Platform downtime (more than 72 consecutive hours) affecting paid features
  • Unauthorized charges (subject to verification)

6. How to Request a Refund

  • Send an email to support@simplifylaw.in with the subject line "Refund Request"
  • Send from the email address associated with your advocate account
  • Include your registered email address, advocate ID, and Razorpay payment ID
  • Specify the reason for the refund request
  • We will acknowledge your request within 48 hours and process eligible refunds within 7 business days. Razorpay typically takes 5–7 additional days to credit your original payment method.

7. Payment Processing

All payments are processed through Razorpay. Refunds are initiated through the same payment gateway and are subject to Razorpay's processing timelines. The Company is not responsible for delays caused by the payment processor or your bank.

8. Changes to This Policy

We reserve the right to modify this Refund Policy. Changes will not apply retroactively to purchases made before the change. The current policy at the time of purchase will govern refund eligibility.

9. Contact

For billing and refund queries: billing@simplifylaw.in