Consumer Forum Guide

Find the right Consumer Disputes Redressal Commission for your complaint and calculate filing fees

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Jurisdiction Chart - Consumer Protection Act, 2019

ForumClaim AmountFiling FeeAppeal Goes To
District Consumer CommissionUp to Rs. 50 lakhsRs. 200 - 2,000State Commission
State Consumer CommissionRs. 50 lakhs to Rs. 2 croresRs. 4,000 - 5,000National Commission
National Consumer CommissionAbove Rs. 2 croresRs. 7,500Supreme Court
Note: These are post-CPA 2019 thresholds. Earlier complaints filed under CPA 1986 thresholds (20L / 1Cr) may still be pending under old regime.
Disclaimer: Jurisdiction thresholds and filing fees are as per Consumer Protection Act, 2019. Verify current fees with your District Consumer Commission before filing. This guide is informational only.

Frequently Asked Questions

Which consumer forum should I approach?

The correct forum depends on your claim amount. District Consumer Commission handles claims up to Rs. 50 lakhs. State Consumer Commission handles Rs. 50 lakhs to Rs. 2 crores. National Consumer Commission handles claims above Rs. 2 crores.

What is the time limit to file a consumer complaint?

A consumer complaint must be filed within 2 years from the date the deficiency occurred. After 2 years, the Commission may admit the complaint only if sufficient cause for the delay is shown.

Can I file a consumer complaint against an e-commerce company?

Yes. Under the Consumer Protection Act 2019, e-commerce companies are included as service providers. You can file complaints against Amazon, Flipkart, Meesho, and any online platform for defective products, non-delivery, or service failures.

Do I need a lawyer to file a consumer complaint?

No. Consumer courts are specifically designed to be user-friendly. You can file and argue your complaint yourself without a lawyer. This makes consumer court one of the most accessible legal remedies in India.

What compensation can I get from a consumer court?

You can receive: full refund or replacement, compensation for mental agony and harassment, cost of litigation, and in cases of gross negligence, punitive damages. The court can also direct the opposite party to stop unfair trade practices.