Grievance Officer

Effective Date: 1 January 2026 | Last Updated: 21 May 2026

In compliance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology Act, 2000 (and rules made thereunder), Tandsol Private Limited has designated a Grievance Officer to address concerns from users of simplifylaw.in regarding personal data processing, content, listings, or any other matter relating to the platform.

1. Grievance Officer Contact

2. What You Can Raise

• Requests to access, correct, update, or erase your personal data
• Withdrawal of consent for processing of personal data
• Complaints about content displayed on the platform (including lawyer listings)
• Complaints about advocate conduct on subdomain pages hosted by the platform
• Concerns about AI-generated information or documents
• Suspected unauthorised access, data breach, or impersonation
• Any other matter under the DPDP Act 2023 or IT Act 2000

3. How to File a Grievance

• Send an email to grievance@simplifylaw.in from the email address associated with your account (where applicable).
• State your full name, registered email or phone, and a clear description of the grievance.
• Attach any documents, screenshots, or correspondence that support your grievance.
• If your grievance relates to a specific lawyer listing or page on the platform, include the URL.

4. Response Timeline

• Acknowledgment: within 48 hours of receipt
• Resolution: within 15 days of receipt, unless additional time is reasonably required (in which case we will communicate the revised timeline)
• If we are unable to resolve the grievance in 30 days, you will receive a written explanation

5. Escalation Path

If you are dissatisfied with the resolution provided by our Grievance Officer, or do not receive a response within the timelines above, you may escalate your grievance to:

• Data Protection Board of India (under the DPDP Act 2023) once notified and operational
• Office of the Adjudicating Officer under the Information Technology Act 2000, in the state where you reside
• For consumer-related disputes: the appropriate Consumer Commission under the Consumer Protection Act 2019

6. Data Subject Rights Under the DPDP Act 2023

• Right to obtain a summary of the personal data being processed
• Right to correction, completion, updating, or erasure of personal data
• Right to grievance redressal (this page)
• Right to nominate another individual to exercise rights in case of incapacity or death

7. Verification

To protect your data, we may verify your identity before acting on a grievance. We may request a confirmation email from your registered email address, the last four digits of a phone number on record, or other reasonable verification.

8. No Charge

Filing a grievance with our Grievance Officer is free. We do not charge any processing fee.

9. Updates

The identity of the Grievance Officer and contact details may change. The current contact details will always be available on this page.